Shipping & Delivery · Air Heater Pro

Shipping & Delivery

This policy covers the shipment and delivery of any items you purchase on airheaterpro.com.

Processing and delivery times

Orders are dispatched within 1–2 business days (except weekends and holidays). Standard delivery takes 5–14 business days depending on your location; 95% of orders arrive within that window, and the maximum delivery period is 30 days from order confirmation. Delivery dates may vary due to carrier holidays, last-mile delivery, delivery location and the quantity of items ordered. If an item in your order is unavailable, we may ship the available part first and the rest as soon as it becomes available.

Shipping costs

Any shipping costs applicable to your order are displayed at checkout before you pay. Express options, where available, are shown with their price at checkout; express fees are non-refundable.

Tracking

You will receive your tracking number by email within 24–72 hours of dispatch. Some carriers do not update tracking until the parcel reaches the destination country — this delay does not affect the overall delivery time. If you cannot find your tracking email, write to support@airheaterpro.com with your order number and we will resend it.

Cancellation and address changes

You have 12 hours from placing your order to request a cancellation or a change of delivery address, by writing to support@airheaterpro.com. After 12 hours the order may already be processing and can no longer be cancelled or modified.

Incorrect address

Upon completing your order we assume your address is correct, complete and double-checked. If we discover it is not, we will try to contact you within 24–48 hours. If the carrier cannot deliver because the address provided was incorrect or incomplete, or because you do not respond to the carrier's or our delivery notices, you are expressly responsible for the consequences and costs. If the parcel is returned to the warehouse of origin for these reasons, reshipment requires paying the shipping costs again; if the parcel cannot be returned and is destroyed by the carrier, or you provide no instructions, neither the product nor the shipping costs will be refunded.

Customs

International orders may occasionally be subject to customs duties assigned by the destination country, which are the customer's responsibility. If this happens, pay the invoice and contact us with proof of payment so we can try to help.

Damage and lost parcels

We put substantial effort into preventing shipping damage. If your parcel arrives damaged, you must report it to us within 24 hours of delivery, keeping all packaging and sending photographs of the product and the box — reports received after that window cannot be accepted as shipping damage. For items not received, you can send us a claim within 30 days of the order date; claims received after those 30 days cannot be processed. In case of confirmed non-delivery we will locate the parcel with the carrier and, if it cannot be found, refund you or reship your order.